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Access Appraisals Ltd

DELIVERY

(a) Delivery of the products shall be deemed to take place when they are despatched by or on behalf of Access Appraisals Ltd. Risk of loss or damage to products shall pass to the Buyer at the time of delivery.

(b) We will endeavour to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes outside of our control. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of goods unless caused by our negligence.

(c) Access Appraisals Ltd is not responsible for delay or failure to deliver due to causes beyond its reasonable control, including but not limited to fire, flood, act of God or insolvency of sub-contractors or suppliers or inability to obtain products, licences or services from third party suppliers.

(d) As soon as we have delivered the goods you will be responsible for them. If you delay accepting a delivery, our responsibility for everything other than damage due to our negligence will end on the date the carrier tried to deliver the goods to you.

IMPORTANCE NOTICE:

time limit for notification of claims. If goods arrive in a damaged condition you must inform us within 3 working days. Our customer services department will arrange a RA no. and arrange for collection. We will replace the goods at no charge, or refund any money paid for the goods. IF YOU DO NOT DO THIS WE SHALL HAVE NO LIABILITY FOR GOODS SAID TO BE DAMAGED ON DELIVERY. If the goods returned are found to be in full working order these will be returned to you and an administration fee of 15% of the price of the goods along with the cost of carriage will be charged to you.

4. DELIVERY CHARGES

(a) All transportation, packing and transit insurance costs will be payable by the Buyer in addition to the price for the products, unless otherwise agreed with Access Appraisals Ltd.

5. TRANSPORTATION

(a) Access Appraisals Ltd shall, in the absence of agreement to the contrary, be entitled to use any method or means of transportation it may select and may despatch the products in such quantities or partial or complete shipments as it may think fit. No claim in respect of any loss or damage to products in transit will be accepted by Access Appraisals Ltd.

6 (a). RETURNS POLICY – DOMESTIC CUSTOMERS

(a) Defective Items
You can return an item if it is defective. Please see “To return an item” below for details of how to return defective items to us. Upon inspection if the item is found not to be defective, we will we not issue a refund and you will we liable for a redelivery charge.

(b)
Changing your mind

If you change your mind about your purchase you may return the unopened/unused item to us at your expense within 14 days of receiving the item and we will issue a full refund for the product, minus the initial delivery charge. (initial delivery charge does not apply to business to consumer transactions) Please see “To return an item” below for details of how to return items to us.

(c) To return an item
Please enclose a note giving the reason for the return, wrap the package securely and send the package to the address below. In the case of a defective product, please provide a full description of the fault and return the defective item in its original box, with all warranty cards, licences, manuals and accessories (if any). Then send the package to the address below:

Access Appraisals Ltd.
6 Granby Road
Honington
Shipston on Stour
Warwickshire
CV36 5AB

For your protection we recommend that you use a recorded-delivery service.

This returns policy does not affect your statutory rights.

6 (b). RETURNS POLICY – BUSINESS CUSTOMERS

(a) Defective Items
You can return an item if it is defective. Please see “To return an item” below for details of how to return defective items to us. Upon inspection if the item is found not to be defective, we will we not issue a refund and you will we liable for a redelivery charge.

(b)
Changing your mind

If you change your mind about your purchase you may return the unopened/unused item to us at your expense within 14 days of receiving the item and we will issue a full refund for the product, minus the initial delivery charge and a 10% handling fee – Please see “To return an item” below for details of how to return items to us.

(c) To return an item
Please enclose a note giving the reason for the return, wrap the package securely and send the package to the address below. In the case of a defective product, please provide a full description of the fault and return the defective item in its original box, with all warranty cards, licences, manuals and accessories (if any). Then send the package to the address below:

Access Appraisals Ltd.
6 Granby Road
Honington
Shipston on Stour
Warwickshire
CV36 5AB

For your protection we recommend that you use a recorded-delivery service.

This returns policy does not affect your statutory rights.

© Access Appraisals Ltd. - 6 Granby Road, Honington Shipston-on-Stour, CV36 5AB